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Privacy policy

telesupport takes data protection and data security seriously, treats user data confidentially and strives to secure personal data against loss, sabotage and unauthorised access in accordance with the state of the art of technology, taking into account the principle of proportionality. However, complete protection against hacker attacks, for example, cannot be guaranteed. The user must note that the Internet is a worldwide open network. Despite technical security precautions, data may be lost or intercepted by unauthorized persons. If a user transmits personal data via the Internet, he or she does so at his or her own risk.

If a user no longer agrees to the collection, processing and/or use of personal data, he or she can inform telesupport at any time by post so that the data can be blocked accordingly. As a matter of principle, we will never pass on personal data to third parties without the express prior consent of the person concerned.

Please note our privacy policy (PDF, 42KB) for customers, which you can view and download here.

Data Management

Personal data will only be collected processed and used to the extent that the user provides it to telesupport and that it is necessary for business contact, answering enquiries, sending information material or for other services offered by telesupport.

Every time a page from this website is accessed the web server automatically stores access data. We have no influence on the automated storage of this data, as this is within the scope of the operator of our web server. Access to the stored data is only the responsibility of telesupport. The data material is evaluated exclusively for control purposes (error evaluation) and optimization measures. The creation of user profiles or disclosure to third parties even in excerpts does not take place.

Data protection in general

Within the website, there is the possibility to enter personal or business data (e-mail addresses, names, addresses). The disclosure of this data by the user is expressly voluntary.
The use by third parties of the contact details published in the imprint or comparable information such as postal addresses, telephone and fax numbers as well as e-mail addresses is prohibited for the purpose of sending information that has not been expressly requested. Legal action against the senders of so-called "spam mails" is expressly reserved in the event of violations of this prohibition.

Data integrity

We are committed to ensuring that your data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to secure the information we collect online. Nevertheless, telesupport cannot accept any responsibility or liability for the disclosure of your data due to errors in data transmission and/or unauthorized access by third parties.

Links to other websites

Our website may contain links to other websites with further content. However, once you use these links and leave our website, you should note that we have no control over these other websites. Therefore we cannot be responsible for the protection and privacy of any information you provide while visiting these sites. In addition these pages are not subject to this privacy policy. You should exercise caution and consult the privacy policy for the relevant website.

Control your personal data

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so as part of our services. In common business communications, we use your personal information to provide you with service information.

At any time you have the right to free information about your stored personal data, its origin, recipients and the purpose of the data processing, as well as the right to rectification, blocking or deletion of this data. For this and other questions on the subject of personal data you can contact us at any time at the address given in the imprint.

If you believe that any information we have received from you is incorrect or incomplete, please write to us or email us as soon as possible at the address given in the imprint of our website. We will promptly correct all information.

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